Sankra Casino Privacy Policy

At Sankra, we are committed to protecting your personal data and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share information when you access and use our services at sankra.com. By registering an account — whether through the Sankra login page, the Sankra app, or our desktop platform — you acknowledge that you have read and understood this policy. We encourage you to review it carefully before using any of our services.

1. Who We Are

We operate Sankra online casino under a Curaçao Gaming Licence. Our platform offers a wide range of gaming services including slots, live casino, table games, sports betting, and more. Whether you access us via the Sankra mobile app, the Sankra iOS app, or the Sankra Android app, the same data protection standards apply across all platforms. If you have questions about how we handle your data, you can reach us at support@sankra.com.

2. Information We Collect

When you register, use our services, or contact our support team, we may collect the following categories of personal information:

• Full name, date of birth, and contact details provided during the Sankra register process
• Government-issued identification documents for identity verification purposes
• Financial information, including payment method details used for deposits and withdrawals
• Login credentials and account activity associated with your Sankra sign in sessions
• Device information, IP address, and browser type when you access our platform
• Gameplay data, including game history, wagering activity, and bonus usage
• Communications with our customer support team via live chat or email
• Marketing preferences and responses to promotional offers, including the Sankra welcome bonus and Sankra free spins campaigns

3. How We Use Your Information

We use the data we collect for a number of legitimate purposes. At Sankra Casino, we are required by law and our licensing obligations to process certain personal data as part of our operations. Specifically, we use your information to:

• Create and manage your player account
• Verify your identity and comply with anti-money laundering (AML) regulations
• Process deposits and withdrawals in accordance with our payment policies
• Deliver promotions, including the Sankra bonus offers, reload bonuses, and free spins rewards
• Provide personalised gaming experiences through our VIP program and loyalty rewards
• Send you updates about our services, promotions, and changes to our terms
• Detect and prevent fraud, suspicious activity, or violations of our terms
• Comply with all applicable legal, regulatory, and licensing obligations
• Improve and optimise our platform, including the Sankra app experience across iOS and Android

4. Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so. Our legal grounds for processing include:

• Contractual necessity — We need your data to fulfil our obligations under our Terms and Conditions
• Legal compliance — We are required to collect and retain certain data under applicable laws and our Curaçao Gaming Licence
• Legitimate interests — We process data to protect the security of our platform and improve our services
• Consent — Where we rely on your consent (such as for marketing communications), you may withdraw it at any time

5. Cookies and Tracking Technologies

Our Sankra platform uses cookies and similar tracking technologies to enhance your experience and ensure our site functions correctly. We use the following types of cookies:

• Essential cookies — Required for the platform to operate, including session management and secure login
• Analytics cookies — Help us understand how you use our site so we can improve our services
• Marketing cookies — Used to show you relevant promotions, including information about the Sankra promo code and current bonus offers
• Preference cookies — Remember your language and settings between visits

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Data

We do not sell your personal information to third parties. However, we may share your data with selected partners and service providers in specific circumstances. At Sankra, we share information with:

• Payment processors and banking partners who facilitate your transactions
• Identity verification and KYC service providers required under our licensing conditions
• Game software providers and platform technology partners
• Regulatory authorities and law enforcement where required by law
• Fraud prevention and security monitoring services

All third parties we work with are bound by contractual data protection obligations and may only process your data for the specific purposes we authorise.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most cases, we are obliged to retain certain records for a minimum of five years following the closure of your account. Where we no longer need your data for any legitimate purpose, we will securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us:

• Right of access — You may request a copy of the personal data we hold about you
• Right to rectification — You may request that we correct inaccurate or incomplete data
• Right to erasure — In certain circumstances, you may request that we delete your data
• Right to restriction — You may ask us to limit how we use your data in certain situations
• Right to object — You may object to processing based on our legitimate interests or for direct marketing
• Right to data portability — You may request a machine-readable copy of your data where applicable

To exercise any of these rights, please contact us at support@sankra.com. We will respond to all valid requests within a reasonable timeframe.

9. Security Measures

We implement robust technical and organisational security measures to protect your data against unauthorised access, loss, or disclosure. Our Sankra Casino platform uses industry-standard SSL encryption across all pages, including during the Sankra login process, account management, and financial transactions. We regularly review and update our security procedures to ensure ongoing protection of your information.

10. Responsible Gaming and Data Use

We use your data to support responsible gaming practices. This includes monitoring your gameplay patterns, wagering behaviour, and account activity to identify signs of problem gambling. Where necessary, we may use this information to intervene in accordance with our responsible gaming obligations under our Curaçao Gaming Licence.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will notify you via email or through a notice on the platform. We encourage you to check this page periodically to stay informed about how we protect your data. Continued use of the Sankra online casino following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please do not hesitate to contact our team. At Sankra, we take all privacy-related enquiries seriously and will do our best to resolve any issues promptly. You can reach us at: support@sankra.com