Sankra Casino Terms and Conditions

Welcome to Sankra Casino. These Terms and Conditions govern your use of our website at sankra.com and all services we provide, including casino games, sports betting, bonuses, and promotions. By completing the Sankra register process and creating an account, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree, you must not use our services.

1. About Us and Applicable Law

At Sankra Casino, we operate under a Curaçao Gaming Licence, which authorises us to offer online gambling services to eligible players in selected European countries. Our platform is available in English and German, and we are committed to providing a secure, fair, and responsible gaming environment. These terms constitute a binding legal agreement between you and us as the operator of sankra.com.

2. Eligibility and Account Registration

To use our services, you must meet the following requirements before completing the Sankra sign in process or placing any bets:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a country in which we permit access to our services.
• You must not be a person excluded from gambling under applicable laws or self-exclusion programmes.
• You may hold only one account on our platform — duplicate accounts will be closed and balances forfeited.
• All information you provide during registration must be accurate, complete, and up to date.

We reserve the right to request identity verification documents at any time. Withdrawals may be suspended until verification is complete. If we determine that any registration information is false or misleading, we may terminate your account immediately without prior notice.

3. Deposits, Withdrawals, and Payment Methods

At Sankra Casino, we support a wide range of deposit and withdrawal methods, including Visa, Mastercard, Bank Transfer, Paysafecard, Skrill, Revolut, Rapid Transfer, and multiple cryptocurrencies including Bitcoin, Ethereum, Litecoin, Cardano, USDT TRC20, USDT ERC20, and USDC ERC20.

3.1 Deposits

• Minimum deposit: €10
• Maximum deposit limits vary by method — up to €10,000 for selected methods
• All deposits must originate from accounts or cards held in your name
• We do not accept third-party payments

3.2 Withdrawals

• Minimum withdrawal: €10
• Maximum withdrawal: €10,000 per day
• Pending period: up to 3 business days
• Processing times: e-wallets 0–24 hours, cards 3–5 days, bank transfers 5–7 days
• Cryptocurrency withdrawals: €10 – €5,000 per transaction

We process all transactions in Euro (€) or supported cryptocurrencies. Any currency conversion fees are your responsibility. We reserve the right to carry out additional security checks before processing withdrawals.

4. Bonuses and Promotions

Our Sankra welcome bonus offers new players a 100% match up to €1,000 plus 200 free spins on their first deposit. The Sankra bonus is available exclusively to new customers making their first qualifying deposit of €20 or more.

4.1 Welcome Bonus Terms

• Bonus funds and deposit are subject to 35× wagering requirements
• Sankra free spins winnings carry a 40× wagering requirement
• Free spins are awarded in batches of 20 per day for 10 consecutive days
• Each batch of free spins must be used within 24 hours or it expires
• Wagering must be completed within 10 days of bonus activation
• Maximum bet while a bonus is active: €5 per round
• Maximum cashout from this offer: 6× the bonus amount
• The bonus must be activated before any bets are placed
• This offer cannot be combined with any other active promotion

Regarding the Sankra no deposit bonus or any other promotional offers, we will publish specific terms at the time of each offer. We reserve the right to modify, suspend, or withdraw any promotion at any time without prior notice. Regarding any Sankra promo code that may be available, the specific conditions attached to each code will be displayed at the point of entry.

4.2 Ongoing Promotions

We also offer the following regular promotions, each governed by their own specific terms:

• Weekly Reload Bonus: 77% up to €700 + 50 Free Spins
• Weekly Cashback: 15% up to €3,000
• Weekend Reload Bonus: 50% up to €700 + 50 Free Spins
• Sportsbook Welcome Bonus: 100% up to €200
• Sportsbook Cashback: 10% up to €500

5. Games, Software, and Platform

Here at Sankra Casino, we offer a library of over 7,887 games, including 6,758+ slots, 237+ live dealer games, 275+ blackjack variants, 71+ roulette titles, 50+ game shows, and 141 exclusive games. Our content is powered by leading providers including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Hacksaw Gaming, Betsoft, Novomatic, and Evolution Gaming, among others.

We also provide a full sportsbook covering football, tennis, basketball, ice hockey, table tennis, martial arts, esports including Counter-Strike and Valorant, and many more markets. All games are provided for real-money entertainment purposes only and are subject to random number generation ensuring fairness.

6. Sankra App and Mobile Access

Our Sankra mobile app is available for both iOS and Android devices, and our full game library is accessible via the Sankra app without restriction. The Sankra android app and Sankra iOS app are subject to the same Terms and Conditions as our desktop platform. We do not guarantee uninterrupted access to the app and accept no liability for losses resulting from technical failures beyond our reasonable control.

7. VIP Programme and Loyalty Rewards

At Sankra online casino, we operate a multi-level VIP programme designed to reward our most loyal and active players. The programme consists of at least five levels, with benefits increasing as you progress:

• Level 1–2: On-site promotions and 24/7 live chat access
• Level 3: Personalised offers, higher withdrawal limits, and cashback
• Level 4–5: All Level 3 benefits plus a dedicated personal VIP manager

Progression through our VIP levels is based on player activity and wagering volume. We reserve the sole right to determine VIP eligibility, modify programme structures, and adjust benefit tiers at any time. VIP status does not guarantee specific rewards and may be revoked if we identify any breach of these terms.

8. Responsible Gambling

We are committed to promoting safe and responsible gaming at Sankra Casino. We provide tools including deposit limits, loss limits, session limits, self-exclusion, and reality checks. We encourage all players to use our responsible gambling features if they feel their gaming may be becoming problematic. Players may contact our support team at support@sankra.com or via 24/7 live chat for assistance.

9. Prohibited Activities

When using our services, you agree not to engage in any of the following:

• Providing false or misleading registration information
• Using low-risk or prohibited betting strategies designed to exploit bonuses
• Attempting to manipulate game outcomes through any technical or fraudulent means
• Opening more than one account
• Allowing minors to access our platform through your account
• Using our platform for any money laundering or criminal activity

We reserve the right to suspend or permanently close any account where prohibited activity is suspected, and to withhold any funds pending investigation.

10. Limitation of Liability

We provide our platform on an "as is" basis. While we make every reasonable effort to ensure the accuracy and availability of our services, we do not guarantee uninterrupted access. We shall not be liable for any indirect, incidental, or consequential losses arising from your use of sankra.com, including losses resulting from technical faults, incorrect game data, or interrupted connectivity.

11. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. When we make material changes, we will notify you via email or by posting a prominent notice on our website. Your continued use of our Sankra login and services following any update constitutes your acceptance of the revised terms. We recommend you review this page periodically to stay informed.

12. Contact Us

If you have any questions about these Terms and Conditions, you may contact our support team at any time via live chat, available 24/7, or by emailing us at support@sankra.com. We are happy to assist you in English or German.